Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/andyemeg/public_html/libraries/joomla/filter/input.php on line 652

Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/andyemeg/public_html/libraries/joomla/filter/input.php on line 654

Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/andyemeg/public_html/libraries/joomla/filter/input.php on line 652

Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/andyemeg/public_html/libraries/joomla/filter/input.php on line 654
Dr Anderson Uvie-Emegbo - Blog
Ads by Dymore!

Deprecated: Non-static method JSite::getMenu() should not be called statically, assuming $this from incompatible context in /home/andyemeg/public_html/templates/gk_magazine/lib/framework/helper.layout.php on line 150

Deprecated: Non-static method JApplication::getMenu() should not be called statically, assuming $this from incompatible context in /home/andyemeg/public_html/includes/application.php on line 539

Deprecated: Non-static method JSite::getMenu() should not be called statically, assuming $this from incompatible context in /home/andyemeg/public_html/templates/gk_magazine/lib/framework/helper.layout.php on line 150

Deprecated: Non-static method JApplication::getMenu() should not be called statically, assuming $this from incompatible context in /home/andyemeg/public_html/includes/application.php on line 539
  • Published in Blog

Owning Your Customers’ Moments of Truth

“I would like to assume that your organization wishes to have satisfied customers and to get referrals from them. At this rate, it is almost impossible for anyone to enjoy this service not to talk of recommending your organization. Please look into this as I am on the verge of giving up on your organization”.

Read more...
  • Published in Blog

Making the Feedback and Complaint Process Work

Days ago, I was at a retail outlet of a brand with hundreds of physical service touch points in Nigeria (and in over a hundred countries). It has been around for over 50 years and has a proud history of integrating with the local communities where it operates.

Read more...
  • Published in Blog

The Stanley Nairobi…Home Away From Home

I first stayed at the Sarova Stanley in July 2012 on the recommendation of a friend based in Nairobi. The stay was as pleasant as could be expected of a 5 star hotel. My second visit earlier this year was almost marred by an incident in which I felt that an employee had disrespected me. At the same time, I was experiencing suboptimal internet connectivity in my room.

Read more...
  • Published in Blog

Managing Expectations

“…always under promise, but over deliver”

Promises are meant to be kept – or are they?

I have not always kept my promises and here’s an example of why.

Read more...
Subscribe to this RSS feed
Back to top