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Dr Anderson Uvie-Emegbo - Blog
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Don’t Let your Schooling Interfere with your Education (1)

I am justifiably angry, my heart is heavy and I have a deeply troubling burden. Today is the anniversary of the start of my undergraduate journey through the Obafemi Awolowo University, Ile-Ife in South West, Nigeria. That journey took me all of 8 years, 5 months and 6 days for a 6 year medical course……losing over 2.5 years due to strikes (from members of the academic and non academic staff of the university and health workers) and communal clashes.

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Effective Crisis Communication Through Social Media

East met West on July 6, 2013 as Asiana Airlines flight 214 from Seoul crash landed with fatal consequences while attempting to land on the runaway of the San Francisco International Airport.

Within 30 seconds of the crash the first tweet was up. It was by a passenger about to board a flight. About the eighteenth minute after the crash, the first tweet from a passenger on the fateful flight was posted.

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Who Is Afraid of Social Media?

For some months now, there has been a growing clamour for social media to be regulated in some form or the other.

The battle lines have been drawn between opponents and proponents

For the opponents, social media is a growing nuisance – likened to an unruly teenager.

An online survey of 2,698 people conducted by VitalSmarts in February 2013 revealed the following interesting facts:

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In Defence of Social Media

We continue to witness public office holders receive criticisms on social media sites from their citizens.

Not surprisingly, a growing number of political figures and their associates now regard social media as a menace…a threat.

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Managing Expectations

“…always under promise, but over deliver”

Promises are meant to be kept – or are they?

I have not always kept my promises and here’s an example of why.

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Making Service Recovery Work

If you have been following my column you would have noticed that I am deeply committed to making service work better.

This week I have a case study, which would help make the case for better service recovery strategies.

Some minutes before writing this, Kenya Airways (KQ) fulfilled a promise they made to me a few days earlier.

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Delivering Happiness

“The best businesses are those that have figured out how to combine profits, passion, and purpose” —Tony Hsieh, CEO Zappos.com.

How do you deliver happiness? How do you put a smile consistently on people’s faces? How do you build a culture of really “doing good”?

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